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We are here to help you

We want to help you organize the perfect stay. If you have any questions about an accommodation, wish to customize your dates, or would like to inquire about our experiences, please write to us. We will respond in less than 24 hours with all the information you need.

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Useful information for guests and owners

How far in advance should I request additional services?

We recommend requesting services such as a private chef, car rentals, or excursions at least 48 to 72 hours in advance to guarantee availability, especially during high season on the Costa Blanca. For the initial grocery shopping or pre-stocked pantry service, notifying us 24 hours before your check-in will be sufficient.

You can pay for any extra service quickly and 100% securely via credit card, debit card, or transfer. Before confirming any booking, we will send you a detailed breakdown with final prices with no hidden costs or surprises.

Yes, absolutely! Our private chauffeur will be waiting for you at the airport terminal (Alicante or Valencia) or at the train station with a sign with your name on it; they will help you with your luggage and take you directly to the door of your accommodation in Oliva, Denia, or the surrounding areas.

Of course! We want you to travel light. You can request cribs, high chairs, or beach kits before your arrival. We will ensure everything is installed and ready at the property before your entry.

We understand that travel plans can change. You can modify or cancel most services by notifying us within the timeframe set in the conditions of each experience (usually between 24 and 48 hours before) without any penalty.

Yes, our guest service team will be at your disposal throughout your stay. We will be available to help you with local recommendations, last-minute bookings, or to resolve any questions regarding your accommodation.